KOREA | NETHERLANDS | GLOBAL
FAQ
Customer Questions
We know you might have questions about how to book with us and more, please read below and if we still haven’t answered your questions, send us a message in the contact form so that we can fill you in.
How do i book a private or group tasting or class?
All bookings are pending confirmation with our schedule and team. If you are looking for a private event with your group, reach out via our contact form and we will respond within 24 hours.
How do I pay for a tasting or course?
Once your booking has been confirmed, you will receive an email with payment details and confirmation details.
Can I sign up solo for a tasting or experience?
Classes run with a minimum of 2 people and a maximum of 20 so you are always welcome to sign up solo and we will try our best to fill the slot. If only one guest ends up signed up for a class, you will notified by email and a full refund will be given.
what is the cancellation policy?
Cancellations made more than 48 hours before the class date will receive a 100% refund. Cancellations made after the 48 hour period will not receive any refunds. If the class is canceled by management for any unforeseen or unavoidable reason, guests will receive a full refund.
can i bring my child or children to the experience?
Great question! If you’d like to bring your child with you, we generally suggest joining the brewing class where they will be able to get their hands a bit messy along with us. Please let us know in advance that your child will be joining you as we have a set number of seats that we fill for our events and classes. We also ask that you let us know their age in advance. Children fees are 50% of the adult price.
Do we take home a vessel of brew after the brewing class?
Your brew will take up to a week to finish fermenting and you will need to filter it yourself at home. If you are traveling or visiting Korea as a tourist and cannot take care of your brew, fear not, we provide a bottle of prepared makgeolli that you can take instead.
Partner Questions
Are you a tour guide, own an establishment, or something else and want to partner with The Sool Company? Reach out and let us know what you have in mind. We love supporting other great entrepreneurs.
How can I become your external partner?
We love working with other entrepreneurs whether you own a small, medium, or large scale operation. Reach out to us via our contact form and let us know what you are thinking and we’ll see if it aligns with our goals as well.
Do you work with tour guides?
If you’re a local tour guide and would like to bring your group to our establishment, we do offer an incentive program. Please reach out to learn more.
Do you do corporate events or tours?
Are you apart of the MICE industry and planning a package tour for your clients. We can be apart of your package tour just get in touch with your details and we can align our schedules.